Concierge/Lead Concierge
Position Overview
Our rapidly expanding professional services firm is hiring both Front Desk Concierges and Lead Front Desk Concierges to work at client locations in the Jersey City/Hoboken area. All sites are Class 'A' luxury residential buildings with state of the art technology and amenities.
At each location, the Concierge is literally the 'face of the building' and responsible for making an excellent first impression on everyone he or she interacts with. This requires an easy smile, inquisitive nature, excellent verbal and written communications skills and a true desire to help people solve their problems.
The ideal candidate must be unflappable and able to cheerfully manage various tasks simultaneously. These include both scheduled and unscheduled events, emergencies and even complaints. It almost goes without saying that the Concierge must maintain a professional appearance, keep an immaculate work area and stay abreast of local events including area services.
As a member of our team, you will join a culture rooted in teamwork, support and professionalism. We each take great pride in working together to exceed the expectations of our clients and partners.
Detailed Job Description
Greet and welcome residents and visitors in a professional and friendly manner
Screen and announce all visitors in compliance with buildings' guest policies
Answer and direct phone calls appropriately
Respond to emails and other messages in a prompt and professional manner
Schedule appointments and manage calendars efficiently
Maintain cleanliness and organization of the front desk, lobby and amenity areas
Enter and release deliveries into the building's electronic package management system
Monitor the commercial fire annunciator panel and be prepared to direct residents in case of an activation
View security cameras as required
Required Skills
Experience working in a luxury building
Strong customer service skills with the ability to handle various inquiries
Proficiency with phone systems and computer literacy
Familiarity with calendar management and scheduling appointments
Ability to lift and move packages up to 40 pounds
At least 1 year of Concierge experience
Benefits
Paid vacation time
Paid sick time
Flexible schedule
Time and one-half pay for 10 company holidays
Schedule
8 hour shifts: 8am- 4pm, 4pm-12am, 12am- 8am